Welcome to professional cosmetics internet shop www.e-kosmetika.pro

Please note that the responsible person is the legal entity Noliktavu serviss SIA (further "e-kosmetika.pro", "e-kosmetika", "we", "online store", "seller").

HOW TO BUY

All prices are in EUR (€), including VAT 21%. The delivery is not included in price. Shipping may be free if the quantity or value of your purchase meets the conditions for free shipping. For free shipping terms, see the "Delivery" section.

Select a product group and you will see all the items in this group. Click the item to familiarize yourself with the item and its price. To buy an item, press the “Add to cart” button.

To change the quantity of the item or delete the item, press the "Shopping cart" option and make the necessary changes.

If you are ready to order, please press the “Check out”. A purchase can be made in the following statuses:

- You can make a purchase without having to register as a buyer of ONE purchase.

- You can register and make purchases as a REGULAR customer using your personal account with your provided data and the history of your purchases. What kind of your data is used by our online store you can find in the section "Terms and Conditions/Privacy Policy".

- You can register and make purchases as a PROFESSIONAL buyer. You can familiarize yourself with the rules for registering as professional buyer in the "Professional" section.

Please follow Step by Step when making a purchase to provide all the required information. When you reach the last Step, please confirm that you have read the terms of purchase in our online store and complete the purchase.

Read the "Terms and Conditions".

If you have problems with purchase, write to us info@e-kosmetika.pro or call our customer hotline +371 28242487 (working days from 9:00 to 18:00).

Also you can order:

By phone: +371 28242487 (working days from 9:00 to 18:00)

or by e-mail: info@e-kosmetika.pro

WHAT IS IMPORTANT TO KNOW

Return policy

In compliance with Latvian Republic regulations Nr 255 (Latvijas Republikas Ministru Kabineta Noteikumi Nr.255 "Noteikumi par distances līgumu"), after concluding of contract, consumer may use rights of refusal and unilaterally withdraw from contract during 14 calendar days from day when commodity was received.

In Latvian Republic regulations of Consumer protection (Latvijas Republikas Patērētāju tiesību aizsardzības likuma 12.panta vienpadsmitā daļa), says, that consumer is responsible for safety of product during the 14 days period.

The seller may deny you rights of refusal if:

• product used

• product damage 

• product without original packing

• original packing is seriously damaged 

You can use Your rights of refusal only if you can present a check.

If You decide to use Your Rights of refusal, please contact us at info@e-kosmetika.pro, or call us +371 28242487 (working days from 9:00 to 18:00). 

When using your right to return the goods, it must be taken into account that the costs of returning the goods are covered by the consumer.

Remember! By ordering the goods, you conclude a remote sales contract with the seller, which imposes mutual rights and obligations on both parties.

The consumer is released from all obligations to the seller if he uses his right of withdrawal and sends the seller a withdrawal form or, in the absence of such, an application in free form within the prescribed period. Within 14 days after sending such a form or application, the consumer is obliged to return the goods to the seller. In turn, the seller is obliged within 14 days after receiving the application for refusal to return to the consumer the money paid for the goods (or withhold payment until the receipt of the returned goods). The seller has the right not to return part of the shipping cost, i.e. the difference between the economical delivery method and the one chosen by the consumer.

Please note that the consumer is responsible for the safety of the product and its quality during the entire period given for the right of withdrawal!

https://likumi.lv/ta/id/266462-noteikumi-par-distances-ligumu

If a "wrong" or "extra" item is delivered

If, instead of the ordered juicer, the consumer receives a mixer, this means that the seller has not fulfilled his obligations under the distance contract. The consumer has the right in the first place to declare the need for a replacement for the corresponding product or to claim a reduction in the price of the non-conforming product. Second, return the item.

The consumer has the right to point out the discrepancy of the goods within two months from the day when the consumer discovered the discrepancy. By pointing out that the obligations are not fulfilled properly, the consumer can return the goods, withdraw from the contract and not pay the costs of delivery of the goods.

Remember! If you return a product that does not comply with the terms of the contract, then the seller pays for the delivery of such goods!

If the difference between the ordered and delivered goods is not so great, for example, instead of the ordered refrigerator of a certain manufacturer and brand, the consumer was delivered a refrigerator of the same manufacturer and the same brand, but with a different design, then the seller must provide information about the similarity of the product or its superiority (technical specifications, manufacturer upgrades, etc.). In this case, the seller has the right to refuse to replace the goods or return payment for the goods.

Remember! You have no obligation to accept the goods and pay for them and their delivery if the goods are delivered without your order!

https://www.ptac.gov.lv/lv/ko-darit-ja-neatbilstosa-prece-ir-iegadata-no-15032022

If the goods are not delivered within the specified time

If the consumer has entered into a distance contract with the seller, then the contract must be executed within 30 days from the date of order, except when the consumer has clearly agreed with the seller on the delivery time of the goods - then the seller is obliged to deliver the goods within the specified time.

In the event that the consumer does not receive the goods within the specified period, and he is no longer interested in fulfilling the contract (for example, delivery of the goods at a certain time is so important that after this period the goods and their delivery do not seem so necessary - flowers for a birthday, etc.), then the consumer has the right to unilaterally terminate the contract, get back the paid prepayment, if such prepayment was made, and claim damages. In this case, the consumer also has the right not to accept the order and not pay for its cost.

Remember! You do not have the aforementioned right if you have agreed with the seller to delay the delivery of the goods!

If the seller cannot fulfill the terms of the contract because the ordered goods are not available, he is obliged to inform the consumer about this and, within 30 days from the receipt of the order, return the cost of the goods paid by the consumer.

https://www.ptac.gov.lv/lv/ja-prece-netiek-piegadata-noraditaja-termina

WARRANTY

Internet store e-kosmetika tends to do everything for all of its customers, so please read the following rules carefully:

1. All goods have a manufacturer's warranty.

2. At the time of arrival of the product, please make sure that the packaging of the product is not damaged and that the packaging is visually well-looking.

3. When purchasing electronic goods, you will receive a warranty card and an instruction describing the terms of use of the goods and the description of the warranty terms.

4. The warranty card must contain: the name of the buyer, the name and address of the seller, the name and serial number of the item (if there are any) and the date of purchase of the item, including the stamp of the seller, the signature of the seller and the buyer. Otherwise, the warranty is invalid.

5. Warranty in effect if you can provide a proof of purchase document (check, packing list, invoice, receipt).

6. The warranty is not valid in cases where:

• You tried to fix problems yourself

• You have used an item for inappropriate purposes

• The problem occurred due to corrosion, humidity, dirt, water or sand

• You have used non-standard power units, accessories and spare parts

• The problem occurred with inadequate electrical network voltage, inadequate power block, inadequate battery, etc.

• the product does not have the appropriate packaging

Privacy Policy

Protection of personal data

General Data Protection Rules of Procedure entered into force on 25 May 2018 in the territory of the European Union (EU) (Nr.2016/679 (GDPR) General Data Protection Regulation. Further in text regulation)

The e-kosmetika Internet Store complies with privacy policy requirements under this Regulation.

How personal data is collected and used

- Personal data shall be transmitted with the consent of the personal data subject when registering and drawing up an order (such as name, surname, in certain cases personal identity number, in certain cases postal address, telephone number, e-mail address). When registering a user in the status of "Professional", the online store needs additional information: registration data of a self-employed person for private masters, an identification number of a medical person, as well as proof of education and belonging in profession, such as diplomas and/or certificates. Additional information is required to confirm your activity in the beauty industry and provide the buyer with special conditions for the purchase, the price of goods and the professional range of goods. Without this information, we will not be able to offer the purchase of goods at prices for "Professional" and the assortment for "Professional". The received data shall be used for the according to accounting and transport documents in conformity with the requirements of regulatory enactments. We can use an e-mail address to send announcements/reminders about started but not completed item orders, order status and to send information about promotions and special offers.
- Using cookies. Stored cookies allow to save information about your visits. Re-visiting a e-kosmetika Internet store can avoid re-entering data.
- The online store reserves the right to unilaterally change the privacy policy, but strictly in accordance with the requirements of the law. The online store notifies the data subject of the changes via the e-mail address, if available in his profile, or the website of the online store.

Data processing objectives and legal bases

The e-kosmetika internet store processes personal data for the following purposes:
- preparation of documents for the transport of goods, invoices, other documents to be executed.
- planning and business analysis.
- sending information on special offers and proposals.

The e-kosmetika internet store processes personal data in the following legal frameworks:
- for the fulfilment of legal obligations under regulatory enactments.
- to ensure the legitimacy of interests.
- for entering and executing the contract.
- consent of the personal data subject.

What personal information we transfer to third parties

To improve your loyalty to our internet store e-kosmetika, your transfer of personal data to third parties is strictly limited. However, we have the right to share your information with the following categories of third parties so that we can provide you with our services in full quality:
- Financial transactions related to the purchase of goods in our e-kosmetika Internet shop can be handled by our payment service providers. We share with your transaction information with our payment service providers only for processing your payments, repaying your payments and complaints.
- We have the right to disclose your personal data to other service providers for the provision of special services. For example, hosting service providers, suppliers, those who provide servers and services, email providers, and text messages. By involving subcontractors, we shall take all necessary steps to ensure that those who process our data ensured the confidentiality of personal data.

Term of storage of personal data

The e-kosmetika internet store stores personal data in conformity with specified personal data processing purposes and requirements of regulatory enactments:
- data on transactions shall be stored for a maximum of 5 (five) years from the end of service.
- other data according to the procedures specified in external regulatory enactments.
- as long as the consent of the personal data subject to the database in question is valid, if there is no other legitimate justification for the processing of the data.

How we use cookies

Like other websites, we use cookies. Cookies are small text files that help give you faster and safer sites. When you visit our online store, write in our department, or are in the service section, we or our authorized service providers can use cookies to improve the experience of visiting sites, as well as for advertising purposes.

The e-kosmetika internet store informs you about the use of cookies and asks for your consent to place cookies in accordance with the requirements of the Law.

The e-kosmetika internet store does not link the user's IP address and email address to data that allows you to identify the user. This means that each user session will be registered, but the user of the internet store e-kosmetika will remain anonymous.

Personal data controller
The controller of your personal data is
Noliktavu Serviss SIA
Reg. Nr LV50203000581
e-mail: info@e-kosmetika.pro

Delivery Information

Terms and conditions of delivery:
Shipping costs are indicated in euros, including VAT 21%. Shipping cost is not included in the price of the product. The shipping cost is calculated automatically, depending on the order value, the weight of the package, the final destination (country of the final destination) and the selected shipping method. All shipments are provided with a tracking number by which you can locate your order.

Delivery times in Latvia - from 1 day to 3 days after payment for the goods is received  on the account of the seller.

Delivery times in Europe - from 2 days to 7 days after payment for the goods is received  on the account of the seller.

To other countries, delivery times can be up to 30 days (usually delivery times increase for buyers living on the islands or from island states).

Please note! If you are not a resident of Europe, when making your order must be aware of applicable sanctions regimes, which may place restrictions on the delivery of packages to certain countries or regions.

You can choose from the following main methods of delivery and delivery with payment:

You can learn more about the terms and conditions of delivery directly on the website of the service provider:

ATTENTION! The cost of delivery of an order with non-standard sizes and weights may differ from the standard!

www.e-kosmetika.pro operated by:
Noliktavu Serviss SIA
Reg. Nr LV50203000581
e-mail: info@e-kosmetika.pro